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Product Returns and Exchanges
Alvio Return Policy
To return merchandise for credit or replacement, you MUST to obtain a Return Merchant Authorization number (RMA#). All returns must be in "as shipped" condition and require an RMA#. Packages without an RMA# will not be accepted. To obtain your RMA# call Alvio Technical Support at 800.552.4204 and ask for an RMA#. Due to the nature of clearance parts (as identified by Alvio), returns for credit or replacement will be limited to defective product upon customer receipt. Returns must be received by Alvio® within 14 days of the original invoice date. Refunds and replacements will not be authorized after 14 days. Due to limited stock, replacements for clearance products may not be available and cannot be guaranteed. Alvio® is not liable for shipments made to us. We recommend that our customers use a popular shipping method such as UPS, Federal Express or the U.S. Postal Service with good packaging (original packing preferred) and full insurance paid. The RMA# number that was issued to you should be clearly written on the top of the box. All shipments should be sent to:

Alvio RMA Department (RMA #)
4364 Cranwood Parkway
Warrensville Heights, OH 44128
 
Alvio Refund and Cancellation Policy
A cancellation processing fee of 5% of total order value will be applied by Alvio to any system cancelled before shipping. Unopened products may be returned/refunded for full credit, at Alvio's discretion, (shipping charges are non-refundable), and must be received by Alvio within 30 days of the original invoice date. The return/refund of any product may be subject to a 15% restocking fee, at Alvio's discretion, (shipping charges are non-refundable), and must be received by Alvio within 30 days of the original invoice date. There will be no returns/refunds on opened software or printers. After 30 days of the original invoice date, no returns/refunds on unopened and/or opened product will be accepted. Please allow 2-4 weeks for refunds to be processed. Additional time may occur with individual banks. No refund shall be awarded for any special items.

Alvio 30-Day Money-back Guarantee on Parts
If for any reason you are not satisfied with your Alvio purchase, just return it to Alvio within 30 days of the date of original invoice for a refund (the original purchase price minus any applicable restocking fee (shipping charges are non-refundable)). At Alvio's discretion, a 15% restocking fee may be applied to any returned product. See ALVIO REFUND POLICY. An RMA# number is required for all returned items.
 
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